Refund policy

Refunds or exchanges may be approved within 30 days of delivery for unused items in original condition. All approved refunds or exchanges are subject to a 20% restocking fee to cover processing and service costs. All shipping fees required to process a return or exchange are the responsibility of the customer.

Some manufacturers do not accept returns or exchanges. In these cases, we are unable to approve a refund or exchange for those specific items. Additional manufacturer restocking fees may apply.

To initiate any return or exchange, contact our Commercial Service Team at commercialservice@blacklabelsupply.io. Our team will confirm eligibility and any applicable additional restocking fees.

Special / Custom Orders

Deposits made on special order items are 100% non refundable.

Warranty / RMA

For assistance with manufacturer warranty claims or to resolve shipping-related issues, contact our Commercial Customer Service Team at commercialservice@blacklabelsupply.io.