Refund & Exchange & Warranty Policy

Non Special Orders

Shipping Policy

Delivery Terms

Risk of loss transfers from Black Label Supply LLC to the customer at the time the products are tendered at the delivery location specified in the sales confirmation or, if not specified, in the customer purchase order. Title also transfers to the customer at the same point as the transfer of risk of loss.

Standard Freight Program

Unless an order qualifies for Black Label Supply LLC prepaid freight, freight charges are the responsibility of the customer. Freight will be prepaid by Black Label Supply LLC and added to the customer invoice. Orders typically ship from the manufacturer distribution center nearest to the delivery address. Exceptions may apply at Black Label Supply LLC discretion.

Prepaid Freight Program

Certain orders may qualify for prepaid freight within the continental United States. Bulky and heavy products such as soil, peat, perlite, and other growing media are excluded.

To confirm eligibility, contact our Commercial Customer Service Team at commercialservice@blacklabelsupply.io.

Additional Freight Charges

Black Label Supply LLC may apply and invoice additional charges, payable by the customer, including:

• Product-specific freight surcharges such as growing media
• Hazardous material fees as applicable
• Fuel surcharges

These charges may be invoiced separately or alongside the main order, either before or after delivery. All such invoices are due upon receipt or as otherwise indicated.

Miscellaneous Shipping Fees

Customers are responsible for any carrier-assessed fees, which may include:

• Residential delivery
• Limited access delivery
• Liftgate service
• Signature requirements
• Redelivery
• Inside delivery

Freight Damage and Shortages

Upon delivery, the customer must inspect and document any product damage or shortages on the delivery receipt. If inspection is not possible at the time of delivery, the receipt must be signed with subject to inspection and count (STIC).

If a shipment is signed as complete and damage or shortages are found afterward, the customer assumes all associated costs.

All claims must be submitted to Black Label Supply LLC within one business day of delivery. Claims received after this period are considered waived.

Report issues by emailing our RMA department at commercialservice@blacklabelsupply.io. Include purchase order and shipment details.

Tape-Wrapped Pallet Notice

Shipments from Black Label Supply LLC may be secured using three rings of tape top, middle, bottom or shrink wrap. If any of these rings are broken upon receipt, the customer should inspect the entire pallet at the time of delivery.

Customs International Orders

For international shipments, the customer is solely responsible for customs clearance. This includes hiring a freight forwarder or customs broker, product classification, taxes and duties, and required export and import documentation.

Privacy Policy

This Privacy Policy describes how www.blacklabelsupply.io the Site, we, or us collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

Contact

If you have questions, need more information about our privacy practices, or wish to make a complaint, contact us:

Email: info@blacklabelsupply.io

Mailing Address:

Black Label Supply LLC
1001-A E Harmony Rd. #53
Fort Collins, CO 80525
United States

Collecting Personal Information

When you visit the Site, we collect certain information about your device, how you interact with the Site, and data necessary to process your purchases. If you contact us for support, we may also collect additional information to assist you.

Personal Information refers to any data that can identify an individual. Below is what we collect and why:

Device Information

• Purpose of Collection: Ensure the Site loads correctly and analyze Site usage for optimization.
• Source of Collection: Automatically collected via cookies, log files, web beacons, tags, or pixels when you access the Site.
• Disclosure for Business Purpose: Shared with our ecommerce platform provider.
• Personal Information Collected: Web browser version, IP address, time zone, cookie data, pages or products viewed, search terms, and user interaction with the Site.

Order Information

• Purpose of Collection: Fulfill our contract with you by providing products or services, processing payment, arranging shipping, sending invoices or confirmations, communicating with you, screening for fraud or risk, and if permitted offering marketing related to our products or services.
• Source of Collection: Collected directly from you.
• Disclosure for Business Purpose: Shared with our processor as needed.
• Personal Information Collected: Name, billing and shipping address, payment information including credit card numbers, email address, and phone number.

Customer Support Information

• Purpose of Collection: Provide customer support.
• Source of Collection: Collected directly from you.
• Disclosure for Business Purpose: Not routinely disclosed to third parties unless necessary to provide service or comply with legal obligations.
• Personal Information Collected: Information you provide in your communications with us such as name, contact info, order details, and any other data necessary to assist you.

Reporting and Analytics Cookies

• _landing_page: Track landing pages 2 weeks
• _orig_referrer: Track landing pages 2 weeks
• _s: Shopify analytics 30 minutes
• _shopify_d: Shopify analytics session
• _shopify_s: Shopify analytics 30 minutes
• _shopify_sa_p: Marketing and referrals analytics 30 minutes
• _shopify_sa_t: Marketing and referrals analytics 30 minutes
• _shopify_y: Shopify analytics 1 year
• _y: Shopify analytics 1 year
• _shopify_evids: Shopify analytics session
• _shopify_ga: Shopify and Google Analytics session

Cookie Duration and Control

Session cookies last until you close your browser. Persistent cookies expire between 30 minutes and 2 years after download. You can manage or block cookies via your browser settings. Blocking cookies may not stop all third party data sharing.

Do Not Track

Because there is no consistent industry standard, we do not respond to Do Not Track signals.

Changes

We may update this Privacy Policy to reflect changes in operations, legal requirements, or practices.

Complaints

If you are not satisfied with our response to a complaint, you have the right to contact your local data protection authority.

Last updated: April 1, 2023

Do Not Sell My Personal Information CCPA

California residents have the right to opt out of the sale of personal information to third parties. Sale includes data collection for targeted advertising or marketing purposes.

How to Opt Out

Follow the on site instructions to stop the collection and sale of your personal data. This applies to both third party usage and internal personalization. You must be browsing from California to be eligible.

Anti Money Laundering

It is our policy to prohibit and actively prevent money laundering and the funding of terrorist or criminal activities. We define money laundering as engaging in acts designed to conceal or disguise the true origins of criminally derived proceeds, so that unlawful proceeds appear to have derived from legitimate origins or constitute legitimate assets.

Anti Corruption

We will not seek to influence others, either directly or indirectly, by offering, paying, or receiving bribes or kickbacks, or by any other means that is considered unethical, illegal, or harmful to our reputation of honesty and integrity.

Fair Competition

We believe in putting good products and services into the marketplace and letting free, fair, and open competition drive our success.

Compliance with Antitrust Laws

We believe fair and vigorous competition is essential to the maintenance of the free enterprise system. In furtherance of this principle, all activities are to be conducted in strict compliance with antitrust laws.

Staff, officers, directors, members, and committee members are required to comply with both the spirit and requirements of these laws. A free exchange of ideas on matters of mutual interest within our industry is necessary for the success of all meetings. This policy is not intended to discourage meaningful discussion of relevant issues; however, failure to follow antitrust guidelines, whether knowingly or unknowingly, creates significant legal and reputational risks that we cannot afford.