Policies

Refund policy


All Sales Are Final – No Refunds or Exchanges

Please note that all purchases are final. We do not offer refunds or exchanges under any circumstances.

Special Orders:
Deposits made on special order items are 100% non-refundable.

For assistance with manufacturer warranty claims or to resolve shipping-related issues, please contact our Commercial Customer Service Team at:
📧 commercialservice@blacklabelsupply.io

We’re here to help ensure any concerns are addressed quickly and professionally.

Shipping Policy

Delivery Terms

Risk of loss transfers from Black Label Supply LLC to the customer at the time the products are tendered at the delivery location specified in the sales confirmation—or, if not specified, in the customer’s purchase order. Title also transfers to the customer at the same point as the transfer of risk of loss.

Standard Freight Program

Unless an order qualifies for Black Label Supply LLC’s prepaid freight program, freight charges are the responsibility of the customer. Freight will be prepaid by Black Label Supply LLC and added to the customer’s invoice. Orders typically ship from the manufacturer distribution center nearest to the delivery address. Exceptions may apply at Black Label Supply LLC’s discretion.

Prepaid Freight Program

Certain orders may qualify for prepaid freight within the continental United States. Bulky and heavy products—such as soil, peat, perlite, and other growing media—are excluded.
To confirm eligibility, contact our Commercial Customer Service Team:
📧 commercialservice@blacklabelsupply.io

Additional Freight Charges

Black Label Supply LLC may apply and invoice additional charges, payable by the customer, including:

  • Product-specific freight surcharges (e.g., growing media)

  • Hazardous material fees (e.g., $15.00 or more for items like hydrogen peroxide, as noted in DOT Safety Data Sheets)

  • Fuel surcharges

These charges may be invoiced separately or alongside the main order, either before or after delivery. All such invoices are due upon receipt or as otherwise indicated.

Miscellaneous Shipping Fees

Customers are responsible for any carrier-assessed fees, which may include:

  • Residential delivery

  • Limited access delivery

  • Liftgate service

  • Signature requirements

  • Redelivery

  • Inside delivery

Freight Damage & Shortages

Upon delivery, the customer must inspect and document any product damage or shortages on the delivery receipt. If inspection is not possible at the time of delivery, the receipt must be signed with “subject to inspection and count” (STIC).
If a shipment is signed as complete and damage or shortages are found afterward, the customer assumes all associated costs.
All claims must be submitted to Black Label Supply LLC within one (1) business day of delivery. Claims received after this period are considered waived.
Report issues by emailing our RMA department:
📧 commercialservice@blacklabelsupply.io (Include purchase order and shipment details)

Tape-Wrapped Pallet Notice

Shipments from Black Label Supply LLC may be secured using three rings of tape (top, middle, bottom) or shrink wrap. If any of these rings are broken upon receipt, the customer should inspect the entire pallet at the time of delivery.

Customs (International Orders)

For international shipments, the customer is solely responsible for customs clearance. This includes:

  • Hiring a freight forwarder or customs broker

  • Product classification

  • Taxes and duties

  • Required export/import documentation

Privacy Policy

This Privacy Policy describes how www.blacklabelsupply.io (the “Site,” “we,” or “us”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

Contact

If you have questions, need more information about our privacy practices, or wish to make a complaint, please contact us:

📧 Email: info@blacklabelsupply.io
📬 Mailing Address:
Black Label Supply LLC
1001-A E Harmony Rd. #53
Fort Collins, CO 80525
United States

Collecting Personal Information

When you visit the Site, we collect certain information about your device, how you interact with the Site, and data necessary to process your purchases. If you contact us for support, we may also collect additional information to assist you.

“Personal Information” refers to any data that can identify an individual. Below, we explain what we collect and why:

Device Information

  • Purpose of Collection:
    To ensure the Site loads correctly and to analyze Site usage for optimization.

  • Source of Collection:
    Automatically collected via cookies, log files, web beacons, tags, or pixels when you access the Site.

  • Disclosure for Business Purpose:
    Shared with our e-commerce platform provider, Shopify.

  • Personal Information Collected:
    Web browser version, IP address, time zone, cookie data, pages or products viewed, search terms, and user interaction with the Site.

Order Information

  • Purpose of Collection:
    To fulfill our contract with you by providing products or services, processing payment, arranging shipping, sending invoices or confirmations, communicating with you, screening for fraud or risk, and—if permitted—offering marketing related to our products or services.

  • Source of Collection:
    Collected directly from you.

  • Disclosure for Business Purpose:
    Shared with our processor, Shopify.

  • Personal Information Collected:
    Name, billing and shipping address, payment information (including credit card numbers), email address, and phone number.

Customer Support Information

  • Purpose of Collection:
    To provide customer support.

  • Source of Collection:
    Collected directly from you.

  • Disclosure for Business Purpose:
    Not routinely disclosed to third parties unless necessary to provide service or comply with legal obligations.

  • Personal Information Collected:
    Information you provide in your communications with us (e.g., name, contact info, order details, and any other data necessary to assist you).

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

  • We use Shopify to power our online store.
    Learn more: https://www.shopify.com/legal/privacy

  • We may share your Personal Information to comply with laws, regulations, subpoenas, search warrants, or to protect our rights.

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may interest you. For example:

For more about how targeted ads work, visit the Network Advertising Initiative:
https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

Opt Out of Targeted Advertising

Using Personal Information

We use your personal information to provide our services, including offering products for sale, processing payments, shipping and fulfilling orders, and keeping you informed of new products, services, and offers.

Retention

When you place an order, we retain your Personal Information unless and until you ask us to erase it. See the “Your Rights” section below for more information.

Your Rights

California Consumer Privacy Act (CCPA)

If you are a California resident, you have the right to:

  • Access your Personal Information (“Right to Know”)

  • Request correction, updates, or deletion of your Personal Information

  • Request portability of your data

To exercise these rights, contact us using the details above.
To appoint an authorized agent to submit a request on your behalf, please also contact us.

Cookies

A cookie is a small amount of data downloaded to your device when you visit our Site. We use various types of cookies:

  • Functional – Support basic site functionality

  • Performance – Track site usage

  • Advertising – Deliver targeted promotions

  • Social Media/Content – Support third-party integrations

Cookies enhance your experience by remembering preferences and tracking activity. This reduces repetitive actions and helps us improve the Site.

Cookies Necessary for the Functioning of the Store

Name Function Duration
_ab Used in connection with access to admin 2y
_secure_session_id Storefront navigation 24h
_shopify_country Checkout support session
_shopify_m Manage customer privacy settings 1y
_shopify_tm Manage customer privacy settings 30min
_shopify_tw Manage customer privacy settings 2w
_storefront_u Update account info 1min
_tracking_consent Store tracking preferences 1y
c Checkout 1y
cart Shopping cart 2w
cart_currency Shopping cart 2w
cart_sig Checkout 2w
cart_ts Checkout 2w
cart_ver Shopping cart 2w
checkout Checkout 4w
checkout_token Checkout 1y
dynamic_checkout_shown_on_cart Checkout 30min
hide_shopify_pay_for_checkout Checkout session
keep_alive Buyer localization 2w
master_device_id Merchant login 2y
previous_step Checkout 1y
remember_me Checkout 1y
secure_customer_sig Customer login 20y
shopify_pay Checkout 1y
shopify_pay_redirect Checkout 30min–1y
storefront_digest Customer login 2y
tracked_start_checkout Checkout 1y
checkout_one_experiment Checkout session

Reporting and Analytics Cookies

Name Function Duration
_landing_page Track landing pages 2w
_orig_referrer Track landing pages 2w
_s Shopify analytics 30min
_shopify_d Shopify analytics session
_shopify_s Shopify analytics 30min
_shopify_sa_p Marketing & referrals analytics 30min
_shopify_sa_t Marketing & referrals analytics 30min
_shopify_y Shopify analytics 1y
_y Shopify analytics 1y
_shopify_evids Shopify analytics session
_shopify_ga Shopify + Google Analytics session

Cookie Duration & Control

Session cookies last until you close your browser. Persistent cookies expire between 30 minutes and 2 years after download.

You can manage or block cookies via your browser settings (e.g., “Tools” or “Preferences”). Learn more:
www.allaboutcookies.org

Note: Blocking cookies may not stop all third-party data sharing. Refer to the Behavioral Advertising section above to opt out of ads.

Do Not Track

Because there is no consistent industry standard, we do not respond to “Do Not Track” signals.

Changes

We may update this Privacy Policy to reflect changes in operations, legal requirements, or practices.

Complaints

If you are not satisfied with our response to a complaint, you have the right to contact your local data protection authority.

Last updated: April 1, 2023

Do Not Sell My Personal Information

Your Rights Under the California Consumer Privacy Act (CCPA)

California residents have the right to opt out of the “sale” of personal information to third parties. “Sale” includes data collection for targeted advertising or marketing purposes.

How to Opt Out

Click the link below to stop the collection/sale of your personal data.
This applies to both third-party usage and internal personalization.

📍 Note: You must be browsing from California to be eligible.

➡️ [Do Not Sell My Personal Information] 

Anti-Money Laundering

It is our policy to prohibit and actively prevent money laundering and the funding of terrorist or criminal activities. We define money laundering as engaging in acts designed to conceal or disguise the true origins of criminally derived proceeds, so that unlawful proceeds appear to have derived from legitimate origins or constitute legitimate assets.

Anti-Corruption

We will not seek to influence others, either directly or indirectly, by offering, paying, or receiving bribes or kickbacks, or by any other means that is considered unethical, illegal, or harmful to our reputation of honesty and integrity.

Fair Competition

We believe in putting good products and services into the marketplace, and letting free, fair, and open competition drive our success or failure.

Compliance with Antitrust Laws

We believe fair and vigorous competition is essential to the maintenance of the free enterprise system. In furtherance of this principle, all activities are to be conducted in strict compliance with antitrust laws.

Staff, officers, directors, members, and committee members are reminded that they are required to comply with both the spirit and requirements of these laws.

A free exchange of ideas on matters of mutual interest within our industry is necessary for the success of all meetings. This policy is not intended to discourage meaningful discussion of relevant issues. However, failure to follow antitrust guidelines—whether knowingly or unknowingly—creates significant legal and reputational risks that we cannot afford.

Commitment to Avoid Child Labor or Slavery

Our Code of Ethics strictly prohibits the knowing use of, participation in, support for, or tolerance of modern slavery—including slavery, forced or compulsory labor, trafficking, servitude, or the employment of workers who are imprisoned, indentured, or bonded—as well as child labor in any part of our operations.

Any Black Label Supply LLC employee or contractor found to be in violation of this policy will face immediate termination of employment or business relationship.

Fraud Analysis Statement

We use Shopify Payments, which includes Shopify’s fraud analysis tools to help identify potentially fraudulent orders.

This system enables us to review high-risk orders and reduce the risk of chargebacks. It also assists us in gathering evidence for any disputed charges. Fraud analysis works specifically with online credit card transactions, where Shopify can verify the payment.

Banking Cooperation Statement

We only work with banking institutions that comply with the Bank Secrecy Act/Anti-Money Laundering (BSA/AML) requirements or their international equivalents.

Policy Violation Reporting

We encourage any individual or organization who believes that an employee or contractor of Black Label Supply LLC may be in violation of any of the above policies to report or seek advice in confidence by emailing:

📧 commercialservice@blacklabelsupply.io

We take such matters very seriously and are committed to acting in full compliance with all relevant laws and regulations.